Refund and Returns Policy
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
To be eligible for a refund or replacement, a receipt or proof or purchase is required along with a clear photograph of the defected product. We may request for video footage for clearer proof of the defect.
60 Days Lost in Transit Protection For Customers
Customers may request for a full refund if their package has been in transit for more than 60 days. This is calculated from the day the package is posted. It is not applicable for lost or returned packages. Items shown as DELIVERED to the shipping address provided by the customer but that have not been received are the responsibility of the USPS or delivery service. Please refer to our Shipping Policy for more information.
Once your item is proven to be defected by the fault of us, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We reserve the rights to determine the cause of defect and/or damage of the product(s).